Terms of Service
These Terms of Service set out the rules for using the ClickThrive website and our services, including quotes, payment, intellectual property, and liability. Clear, senior-led, and written in plain English.
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Key takeaways
These Terms of Service set out the rules for using the ClickThrive website and our services, including quotes, payment, intellectual property, and liability. Clear, senior-led, and written in plain English.
By using our website or engaging our services, you agree to these Terms. We set scope and fees in your quote, we do not guarantee specific rankings, our liability is limited as described below, and these Terms are governed by the laws of England and Wales.
Overview
These Terms of Service (“Terms”) govern your use of the ClickThrive website and the services we provide. By accessing our website, requesting a quote, or engaging us for services, you agree to these Terms. If you do not agree, please do not use our website or services. These Terms should be read alongside our Privacy Policy.
Use of our website and services
You agree to use our website and services only for lawful purposes and in compliance with all applicable UK laws and regulations. You must not misuse the website, attempt to gain unauthorised access, interfere with its operation, or use it to transmit harmful or unlawful material. We may suspend or withdraw access to the website at any time without notice.
Services and quotes
The specific services we provide, along with their scope and deliverables, are set out in the proposal or quote we agree with you. Any timelines we share are estimates based on our experience. Search performance depends on factors outside our control, including search engine algorithms, so we do not guarantee specific rankings, traffic, or revenue. We set out realistic expectations honestly before you commit.
Fees and payment
Fees for our services are set out in your proposal or quote and are payable as agreed there. Unless stated otherwise, ongoing services are billed monthly. Invoices are due within the period stated on the invoice, and we reserve the right to pause work on overdue accounts. All fees are exclusive of VAT unless stated otherwise.
Client responsibilities
To deliver our services effectively, we may need timely access to your website, accounts, content, and a nominated point of contact. You are responsible for the accuracy and legality of any material you provide to us and for ensuring you have the rights to use it. Delays in providing access or approvals may affect agreed timelines.
Intellectual property
All content on this website, including text, graphics, logos, and software, is the property of ClickThrive or its licensors and is protected by copyright and other intellectual property laws. Work we create specifically for you is licensed or assigned to you as set out in your agreement, typically on full payment. You retain ownership of the materials and brand assets you provide to us.
Third-party services and links
Our services and website may rely on or link to third-party tools and platforms, such as hosting, analytics, and advertising services. We are not responsible for the content, availability, or practices of third parties, and your use of them may be subject to their own terms.
Disclaimers
Our website and services are provided on an “as is” and “as available” basis. While we work to a high professional standard, we do not warrant that our services will achieve any particular result, that the website will be uninterrupted or error-free, or that any content is complete or up to date. Nothing in these Terms excludes liability that cannot be excluded under law.
Limitation of liability
To the fullest extent permitted by law, ClickThrive is not liable for any indirect, incidental, or consequential losses, or for loss of profit, revenue, data, or goodwill, arising from your use of our website or services. Our total liability for any claim will not exceed the fees you have paid us for the services giving rise to the claim in the three months before it arose. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited by law.
Termination
Either party may end an ongoing engagement in line with the notice set out in your agreement. We typically work month-to-month after an initial commitment, so you can review results before continuing. On termination, you remain responsible for fees for work already performed, and each party will return or delete the other’s confidential materials on request.
Governing law
These Terms are governed by the laws of England and Wales, and any disputes arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to these terms
We may update these Terms from time to time to reflect changes in our services or the law. The latest version will always be published on this page with an updated date. Continued use of our website or services after a change constitutes acceptance of the updated Terms.
Contact
Questions about these Terms can be sent to [email protected] or through our contact page.
Related resources
Regulatory and institutional sources
Independent third-party sources relevant to these terms.
Consumer protection (GOV.UK) Intellectual Property Office Legislation.gov.ukPeople also ask
Related questions people ask about our terms of service.
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