Privacy Policy

Overview

This Privacy Policy explains how ClickThrive (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit our website, contact us, or use our services. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services, you agree to the practices described in this policy.

Who we are

ClickThrive is the data controller responsible for your personal data. You can reach us by email at [email protected]. We are based in London and Warrington and serve clients across the UK. [ Add your registered postal address and, if you are registered, your ICO registration number. ]

Data we collect

We collect only the data we need to respond to you and deliver our services. This includes contact details you provide voluntarily, such as your name, email address, phone number, and business or website details, through our contact forms, audit requests, or strategy calls; information about how you use our website, collected through cookies and analytics; and any additional information you choose to share with us in correspondence. We do not knowingly collect special-category data.

How we use your data

We use your personal data to respond to enquiries and audit requests, to deliver and improve the services you have engaged us for, to manage our relationship with you, and, where you have opted in, to send you relevant updates and insights.

Our lawful bases for processing are your consent (for marketing communications and non-essential cookies), the performance of a contract (to deliver services you have requested), and our legitimate interests (to respond to enquiries, run and improve our business, and keep our services secure). You can withdraw consent at any time.

Cookies and analytics

Our website uses cookies and similar technologies to make the site work, to remember your preferences, and to understand how visitors use the site through analytics tools such as Google Analytics. Essential cookies are required for the site to function; non-essential and analytics cookies are used only with your consent. You can manage or disable cookies through your browser settings or our cookie controls, though some features may not work as intended if you do.

Sharing your data

We do not sell or rent your personal data. We share it only with trusted third-party processors who help us run our business, such as hosting, email, analytics, and CRM providers, and only where they are contractually bound to protect it and process it on our instructions. We may also disclose data where required by law or to protect our legal rights.

Data retention

We keep personal data only for as long as necessary for the purposes set out in this policy, to meet our legal and contractual obligations, or to resolve disputes. Enquiry data we do not act on is deleted within a reasonable period; client data is retained for the duration of our engagement and for as long as we are legally required to keep records afterwards.

Data security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, and disclosure. These include access controls, encryption in transit, and working only with reputable processors. No method of transmission over the internet is completely secure, but we act promptly to protect your data and to address any issues.

Your rights

Under UK data protection law, you have the right to access the personal data we hold about you; to have inaccurate data corrected; to have your data erased; to restrict or object to processing; to data portability; and to withdraw consent at any time. To exercise any of these rights, contact us at [email protected] and we will respond within one month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

International transfers

We aim to keep your data within the UK and the European Economic Area. Where a processor we use transfers data outside these areas, we ensure appropriate safeguards are in place, such as an adequacy decision or standard contractual clauses, so your data receives an equivalent level of protection.

Children’s privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The latest version will always be published on this page with an updated date, so we encourage you to review it periodically.

Contact and complaints

If you have any questions about this policy or how we handle your data, contact us at [email protected] or through our contact page. If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.